Payment Methods

At Victoria Bellara, we provide secure and reliable payment options through Stripe checkout.

We accept the following payment methods:

• Credit Card: Visa, Mastercard, and American Express.
• Apple Pay: fast and convenient for purchases made on compatible devices.

All payments are processed in an encrypted environment, ensuring full protection of your data.

Refunds

In case of an approved return, the amount will be refunded directly to the same payment method used at checkout. For credit card purchases, refunds may take up to 7 business days, depending on your card issuer.

Security & Support

Victoria Bellara does not collect or store your credit/debit card number or any sensitive personal payment information when you make a purchase. For any questions regarding your transactions, please contact your card-issuing bank directly.

Email: contact@victoriabellara.com

Customer Service Hours (U.S. time):

• Monday to Friday: 7:00 AM – 7:00 PM
• Saturday: 8:00 AM – 3:00 PM
• Sunday: Closed
  

Shipping & Delivery

At Victoria Bellara, we are committed to delivering your order quickly, safely, and with care. Each item is inspected, packaged, and shipped with precision so you can enjoy your purchase worry-free.

Worldwide Shipping Coverage

We proudly offer reliable international shipping with tracking to the following destinations:

Europe
Sweden, Switzerland, Norway, Ireland, Germany, Latvia, Luxembourg, Lithuania, Poland, Romania, Slovakia, Denmark, Italy, France, Austria, Greece, Netherlands, Bulgaria, Croatia, Cyprus, Portugal, United Kingdom, Spain, Estonia, Malta, Hungary, Belgium, Slovenia, Finland.

North America
United States, Canada.

South America
Brazil

Oceania
Australia.

Wherever you are, your order will be safely delivered to your doorstep.

Processing Time

• Standard processing: 1–3 business days (up to 72h after payment confirmation).
• During peak seasons, processing may take slightly longer. Customers will be notified of any delays.
  
  

Shipping Times (Estimated)

• United States: 4–14 business days
• United Kingdom: 4–12 business days
• Canada: 6–16 business days
• Australia: 5–12 business days
  
• Brazil: 4–17 business days
• Europe (most countries): 4–14 business days
• Other destinations: 4–17 business days

⚠️ Please note: delivery times may vary due to customs clearance, local courier delays, or exceptional events such as severe weather conditions.

Shipping Options & Costs

• Standard Shipping: Free worldwide.
• Express Shipping: €15 flat rate.
  
  

Tracking Your Order

• Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
• Tracking updates may take 24–72h to appear after dispatch.
  
  

Additional Information

• Orders are shipped Monday through Friday, excluding public holidays.
• All prices include VAT, meaning no additional taxes upon delivery.
• Usual delivery window: 4–17 business days, depending on carrier, location (including remote areas), or unforeseen circumstances.
  
  

Customer Support – Delivery Assistance

Our team is here to help in case of delivery issues or delays:

Business Hours (U.S. time)

• Monday to Friday: 7:00 AM – 7:00 PM
• Saturday: 8:00 AM – 3:00 PM
• Sunday: Closed

Contact us at: contact@victoriabellara.com

With Victoria Bellara, shopping is seamless and worry-free — from checkout to the moment your order arrives at your door.

Return Policy

At Victoria Bellara, our priority is to provide you with a safe and enjoyable shopping experience. If, for any reason, your item does not meet your expectations, we offer a simple return and exchange process under the following conditions.

1. Order Cancellation

You may request an order cancellation within 24 hours of purchase, provided the shipment has not yet been initiated.

If the order is already in logistic processing, cancellation will not be possible. We recommend contacting our customer service team immediately so we can look for the best possible solution.

2. After-Sales Service Timeframe

If you receive a defective, damaged, or incorrect product, please notify us within 24 hours of receipt.

Returns or exchanges can be requested within 14 days from the delivery date registered by the carrier.

Requests made after this period will not be accepted.

3. How to Request

To open a return or exchange request, please contact our Customer Service at contact@victoriabellara.com and provide:

• Order number
• Contact email
• Details about the issue
• Photos of the product and packaging 📸 (this helps speed up the process)

After review, we will send you the return address and the necessary instructions.

4. Eligibility Conditions

To be eligible for a return or exchange, the product must:

• Be unused, with no signs of wear, washing, or damage.
• Include all original tags intact.
• Come with the original packaging (box, protective bag, etc.).
• Be in good condition, with no odors, stains, or alterations made by the customer.

Products that do not meet these criteria may not be accepted.

5. Process Steps

Return

1. Request the return through customer service.
2. Provide order details and photos.
3. Upon approval, you will receive the return address.
4. The customer must ship the product and cover postage costs, including any customs duties.
5. Once we receive and confirm the item, the refund will be processed within 3 business days.

Exchange

1. Request the exchange through customer service.
2. Provide the desired size, color, and specifications.
3. Our team will confirm availability and proceed with the exchange.
4. If the requested item is out of stock, we will offer a suitable alternative.

6. Refund

After confirmation of the return, the refund will be issued according to the original payment method:

• Credit card: refund credited back to the card within 7 business days (timeframe depends on the card operator).
• Other payment methods: refund credited to the account within 72 hours after processing.

7. Shipping Costs

The customer is responsible for return shipping costs, including any customs duties or clearance fees and a fixed return fee of 3 EUR.  
However, this fixed return fee of 3 EUR will be refunded to the customer once the returned product has been received and confirmed at our destination.  

It is important to use a trackable delivery service and keep the receipt until the process is completed.  

We do not accept returns sent with “cash on delivery” payment.

8. Important Notes

• Personalized products, intimate apparel, accessories, and clearance sale items are not eligible for returns or exchanges (when applicable, this information will be displayed on the product page).
• Please carefully check the items before sending them back. We are not responsible for products not purchased from our store that are mistakenly sent.
• For any questions, our customer service team is always available to help.

💛 Thank you for trusting Victoria Bellara.
We hope each piece you choose brings confidence, style, and practicality to your everyday life.

With love,
Victoria Bellara Team